Privacy Policy | Faith Dental

Faith Dental

Effective date: 19 December 2025

Faith Dental is committed to protecting your privacy and handling your personal data with care, transparency, and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us by text, email or telephone, register your interest in our dental services or visit us at our practice.

Faith Dental operates as a private dental practice based in Doncaster, United Kingdom. For the purposes of data protection law, Faith Dental is the data controller responsible for your personal data.

Collection of Records

When you interact with our website or contact us, we may collect personal information such as your name, email address, telephone number, and any information you choose to provide through enquiry or registration forms. In addition to this, when you visit the practice, a video recording of you may be captured by our CCTV system which operates in designated areas of the practice. If you contact us regarding our services and/or subsequently use our services, the information you provide may include details relating to your dental needs or general health. This type of information is classed as special category data under UK GDPR and is treated with an enhanced level of care and confidentiality.

Use of records

We collect and use personal data only where there is a lawful basis to do so. This includes where it is necessary to respond to enquiries, manage registrations of interest, arrange or confirm appointments, improve our website and services, communicate with you about our services, comply with legal or regulatory obligations, process payments and provide you with safe, effective and appropriate dental care. Health-related information is processed solely for healthcare-related purposes or at your request. We ensure compliance with professional, legal, and regulatory requirements.

Faith Dental does not sell or trade your personal data. Your information may be shared only where necessary, such as with trusted third-party service providers who support our website, booking systems, payment processing, or IT infrastructure. We may also be required to share information when we refer you to other health specialists for further treatment with your explicit consent. All third parties are required to handle your data securely and in compliance with data protection law. Where required, information may also be shared with regulators or authorities to meet legal obligations.

We take data security seriously and use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised individuals only, and systems are maintained to ensure confidentiality and integrity.

CCTV Monitoring

Faith Dental operates a CCTV system within and around the practice for the purposes of protecting the safety and security of our patients, visitors, staff and premises, and for the prevention and detection of crime. Images recorded by our CCTV system where individuals can be identified constitute personal data and are processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Access to CCTV recordings is strictly restricted to authorised personnel and footage will only be disclosed where there is a lawful reason to do so, such as to law enforcement agencies or insurers where appropriate.

CCTV recordings are retained for a limited period, normally up to 30 days, unless they are required for the investigation of an incident or to meet a legal obligation.

Retention of Records

We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with legal, regulatory and professional requirements. Dental records are retained in line with current NHS England Records Management Code of Practice and professional guidance. In general, adult patient dental records are retained for a minimum of 11 years from the date of the last entry. For children, records are normally retained until the patient's 25th birthday (or 26th if treatment ended at age 17). Other records, including employment, financial and business records, are retained in accordance with applicable legal and regulatory requirements.

Your Rights

Under UK GDPR, you have rights in relation to your personal data. These include the right to access your data, request correction of inaccurate information, request erasure where appropriate, restrict or object to processing, and request data portability. Where processing is based on consent, you have the right to withdraw that consent at any time. Requests can be made by contacting us using the details provided below.

Our website uses cookies and similar technologies to ensure it functions correctly and to improve user experience. Full details about the cookies we use and how you can manage your preferences are provided in our separate Cookie Policy, which is accessible via our website footer.

If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise your data protection rights, you can contact us by email at info@faithdental.co.uk.

Faith Dental is registered with the Information Commissioner’s Office, the UK’s data protection authority. If you believe that your data has not been handled in accordance with data protection law, you should, in the first instance, contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office.

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how we operate. Any updates will be published on this page with a revised effective date.

Signed: Dr Faith Iwu

Reviewed: 29/07/2026

Position: Registered manager

This Privacy Policy was reviewed and updated in July 2026 to include information relating to the operation of the practice CCTV system. Next Review Date: July 2027